The bank

Customer experience

Your Customer Experience Matters

At Rawbank, we work every day to provide you with an optimal customer experience. Whether you have been a client for years or just a few weeks, whether you're a youth, a saver, or a professional, the goals are the same: to satisfy you, answer all your questions, and do so transparently.

In all our branches across the Democratic Republic of the Congo, you will find trained agents ready to answer all your queries. Of course, the customer experience at Rawbank is also online: fill out the form below with all your information so one of our experts can respond to you as soon as possible.

Fill out the Customer Experience form now :

Any customer who disputes a service provided by the Bank or a transaction debited or credited to his account must lodge a complaint within 60 days of the service or transaction being carried out. And, as instructed by the Central Bank of Congo, the bank must respond to your complaint within no more than 45 calendar days.

Customer experience at Rawbank : transparency, continuous improvement, and local commitment

At Rawbank, we are committed to providing the best possible customer experience to all our clients in the Democratic Republic of the Congo. We understand that banking can be complex and issues may arise, but we are dedicated to improving our services and providing greater transparency to ensure our clients have the best experience possible.

A user-friendly and easy-to-navigate online banking platform

Our commitment to enhancing customer experience is reflected in our online banking platform, designed to be user-friendly and easy to navigate. We offer a range of services, including savings and checking accounts, loans, investments, and more, all accessible through our convenient online banking platform. Whether you are at the Notre-Dame-Du-Congo Cathedral, the Exchange Tower, or the University of Kinshasa, you can manage your finances easily thanks to our online platform.

Transparency and trust : the pillars of customer experience at Rawbank

We understand that transparency is essential to build trust with our clients. Therefore, we strive to provide clear and concise information about our services, fees, and policies. We believe that by being transparent, we can establish long-lasting relationships with our clients, based on mutual trust and respect. When issues arise, we are committed to resolving them quickly and transparently. Our dedicated customer service team is on hand to help you solve your problems, and we strive to make every customer interaction positive and productive.

Opinions from professionals and individuals : testimonials of satisfaction

Our clients' satisfaction is our top priority. We take pride in receiving positive feedback from both professionals and individuals who have chosen Rawbank for their financial needs in the Democratic Republic of the Congo. These testimonials reflect our commitment to providing quality banking services and to continuously improving the customer experience.

Whether you are an individual wanting to open a current account or a professional looking for financing solutions for your business, you can count on Rawbank to provide an exceptional customer experience.

Investing in the future : innovation and training for an enhanced customer experience

Rawbank continuously invests in innovation and the training of its staff to offer an increasingly effective customer experience. We explore the latest technological advancements to optimize our online platform and develop new services tailored to our clients' needs.

Additionally, we place great importance on training our teams, who receive regular support and improvement to stay at the forefront of best banking practices. This approach enables us to ensure quality service and effectively meet our clients' expectations.