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FAQ

Rawbank answers your questions

Our page is not intended to disseminate information about Rawbank's products and services or various information about its entity.

To open an account at the bank you must go to a branch with your two passport photos and your valid identity document (voter's card, passport or driver's license).

To access your accounts remotely, you must:

Subscribe to one of our remote banking products or services:

  • RawbankOnline : le the online service that allows you to manage your accounts from anywhere, at any time.
  • illicocash :the mobile application that allows you to manage your entire account.

 

Send an email to [email protected] or [email protected] with a screenshot of your computer to help us identify the problem and provide support.

To subscribe to illicocash, you must :

  • Have a Smartphone
  • Download the application on the Internet via Google Play store or App store
  • Fill in the information after downloading the application
  • Go to one of our branches to fill out a form to get the token that will allow you to see all your accounts.

You must go to one of our branches to fill out a token request form.

If you are :

  • Not a customer: Go to one of our branches with your ID card to fill out a claim form.
  • A customer: Contact customer service at 4488 (toll free number) or + 243 996016300.
  • To block your card, contact customer service at 4488 (toll free number) or +243 996016300 or visit one of our branches.
  • To unlock your card, go to one of our branches and fill in a card unlocking form.

You should contact customer service at 4488 (toll free number) or +243 996016300 and/or send an email to [email protected] or go to any branch to fill in the complaint form.

If you are :

  • Not a customer: Go to one of our branches with your ID card to fill out a claim form.
  • A customer: Contact customer service at 4488 (toll free number) or +243 996016300 and/or send an email to [email protected]

Visit our website to discover the precise locations of our almost 200 ATMs. 

You must first have a salary account at Rawbank to qualify for a bank loan.

  • After you open a salary account, you will get a letter of recommendation from your employer as well as your letter of loan application and you will go to your account manager who will analyze your application, and your ability to repay.

To have a loan at Rawbank you need to have a salary account at Rawbank.

  • Have a salary account at Rawbank
  • Go to your branch and ask your manager for more information

Toutes nos cartes Visa, China card, MasterCard et Mastercard Traverler’s

Contacter le service client au 4488 (Numéro gratuit) ou +243 996016300

Monday to Friday from 8:30 a.m. to 3:30 p.m. and Saturdays from 9 a.m. to 12 p.m.

All our Visa, china card, Mastercard and Mastercard Traveler's, both for payments at foreign merchants and for withdrawals at foreign ATMs.

Monday to Friday from 8:30 am to 9 pm and Saturdays, Sundays and public holidays from 8:30 am to 7 pm.

Send your application to [email protected]

To see what jobs are available, go to the bank's website at this link https://rawbank-cand.talent-soft.com/accueil.aspx?LCID=1036

Se présenter dans un de nos distributeurs le plus proche, introduire sa carte et choisir l’option changer de pin

A bank card is valid for three years.

Send your sponsorship application to [email protected] and/or go to www.rawbank.com and fill in the form on-line. Or go to the general management of the Marketing/Communication department to submit your letter.

Non, cela n’est pas possible parce que vous êtes dans votre 25ème année et la limite d’âge pour être client Academia est de 25 ans.

La banque migre le pack Academia en pack Eco après le dépassement du délai de grâce que la banque donne aux clients un sursis pour choisir le compte qui lui convient.

Bénéficiez des avantages suivants avec le compte Academia :

  • Pas de frais de tenue de compte ;
  • Aucun frais de retrait sur le DAB ;
  • Un taux d’Intérêt créditeur allant jusqu’à 4%;
  • Une possibilité de recevoir des transferts ;
  • Un accès gratuit à illicocash.

Avec la carte Academia vous pouvez :

  • Effectuer plus rapidement et plus facilement tes achats ;
  • Effectuer tes achats localement et à l’étranger ;
  • Procéder à des achats sécurisés en ligne
  • Retirer de l’argent dans tous nos Distributeurs Automatiques des Billets (DAB). 

Pour adhérer au programme Lady’s First il vous faut :

  • Etre une femme âgée de 18 ans au moins,
  • Avoir un compte courant de l’entreprise en les livres de Rawbank
  • Etre Propriétaire d’un établissement et en être Gérante
  • Etre Actionnaire dans une société à au moins 51%* et assurer la gestion quotidienne de l’Entreprise (Gérante Statutaire)
  • Avoir les documents suivants : RCCM / IDENTIFICATION NATIONALE/ NUMERO IMPOT/ STATUTS DE LA SOCIETE

Etre éligible aux critères qui sont définis par le programme durant la campagne.

Better banking

Robot Rawbank