The bank

Contact us

Call center

Contact us

  • phone number : +243996016300 or au 4488*
  • email :
  • 12/66, road street Colonel Lukusa et Katanga, Gombe – Kinshasa.

or fill in the form below.

* Free calls to national networks

Rawbot, always present

  • Available 24/24 and 7/7
  • Answer your questions in minutes 
  • Efficiency and speed at your service
Contact Us: Various Ways to Reach Rawbank in the DRC

If you are in the DRC and wish to contact Rawbank, you have the option to choose the method that suits you best. Rawbank has established an efficient communication system that quickly responds to all client requests, whether by phone, email, social media, or in person at one of their branches.

As a popular and reliable bank in the DRC, Rawbank places great importance on customer satisfaction and strives to provide quality service. Regardless of your language or geographical location, you can be sure that Rawbank will be available to assist you in your banking matters and answer all your questions.

Do not hesitate to contact Rawbank if you need help or have questions about their products and services.

The Rawbank call center

The Rawbank Call Center is an excellent way to contact the bank for assistance or information on banking products and services. With convenient opening hours from Monday to Saturday, clients can easily contact the call center to ask questions or solve issues related to their bank account.

The phone number for the Rawbank Call Center is easily accessible on the bank's website, or you can request this number by visiting one of Rawbank's branches. The call center representatives are trained to answer all questions and help clients resolve the most common banking issues.

The Rawbank Call Center also provides telephone assistance in several languages, including French, Kituba (Kikongo), Lingala, Swahili, and Tshiluba. This feature is particularly useful for clients who are not fluent in French and need assistance in their native language.

Rawbank on Social Media

Rawbank is very active on social media, offering a simple and quick way for clients to connect with the bank. Clients can contact the bank on Facebook, Twitter, and LinkedIn, and pose their questions directly to Rawbank representatives. Social media also allows clients to stay informed about the latest bank news, promotions, products, and services. Rawbank's social media representatives are quick and efficient in responding to client requests, providing a personalized and transparent experience. Social media is, therefore, an excellent way for clients to easily connect with Rawbank and quickly resolve their issues or inquiries.

Rawbank branches

If you prefer a more personalized and face-to-face contact, Rawbank's branches are an ideal option. With a physical presence in many cities across the country, Rawbank is easily accessible to all its clients in the Democratic Republic of Congo. Whether you need basic banking services, such as opening a current or savings account, or wish to discuss more specialized banking products like loans and credits, Rawbank's advisors are there to assist you at every step of the process. You can check the complete list of Rawbank branches on their website to find the nearest one to you and plan a visit.

Rawbank email's

Besides the Call Center and social media, Rawbank also offers the option to contact the bank via email. To do this, simply fill out a contact form on the bank's website, providing your personal information and writing your message. Rawbank representatives will respond as soon as possible to assist you and answer all your questions. This option is convenient for those who prefer a written form of communication and wish for a more detailed response to their inquiries. Whether by phone, email, social media, or in person, Rawbank is available to answer your questions and assist you in your banking matters.

Availability of Rawbank

Rawbank is known for its availability and commitment to providing quality products and services to its clients in the DRC. The bank is open Monday to Friday from 8 am to 4:30 pm and Saturday from 9 am to 12:30 pm. It also offers an online assistance service available 24/7 for clients needing help outside of business hours.

In addition to its communication channels, Rawbank also offers online services for account management, payments, and money transfers. Clients can access their account via the Rawbank mobile app available on Google Play and the App Store. This app allows clients to check their balance, make transfers, pay bills, and much more, directly from their mobile phone.

Rawbank is also committed to the security of banking transactions and offers its clients security services such as SMS notification for suspicious transactions. It also uses EMV technology for its bank cards to ensure the security of online and offline transactions.

In summary, Rawbank is an available, reliable bank committed to offering quality products and services to its clients in the DRC. With its various communication channels and online services, Rawbank is easily accessible and ready to assist its clients at any time.