Throughout the year, Rawbank proved to be resilient and responsive to customer expectations, thanks to the mobilization of its teams and management. The governance bodies were strengthened with the appointment of Mustafa Rawji as Chief Executive Officer and the arrival of new and renowned independent directors. Together, they have given a new impetus to the company over the past year: the working methods of the employees have been reorganized in order to remain as close as possible to the clients. Present in 47 cities with more than 100 branches, including MIKUBA, the new branch in Kolwezi, Rawbank has thus chosen to build itself around a regionalized model ensuring more autonomy of management and decision making to the five regional departments.