The bank

Covid-19: customer notice to Rawbank clients

Kinshasa, March 20 - 12h45 min

In an effort to always meet your needs, we reiterate our commitment to serve you to the best of our ability and provide reliable access to all of our services that you rely on.

In spite of the coronavirus (COVID-19)epidemic, it is of utmost importance for us to ensure your health and safety; as well as that of our agents.

To this end, we take multiple measures to minimize the risks to our customers, our various partners and our employees, including increased cleaning procedures in our branch network.

Our teams remain available to respond to your various concerns but if you prefer to benefit from a remote service, our full range of digital banking solutions is at your disposal, including Visa and Mastercard, cartes Visa et Mastercard, le RawbankOnline, Illicocash and Alert banking to consult your accounts and perform transactions online.

In addition, we will ensure that our ATM réseau remains operational 24 hours a day, seven days a week.

If you need further information, please contact our call center at 4488 (toll free) and +243996016300 or send an email to

As new developments emerge with respect to the spread of the virus, we will inform you of any practical arrangements for the operation of our services.

Thank you for your trust in Rawbank. 


Kinshasa, March 24, 2020 - 11h15 min

Rawbank informs its customers and partners that Mr. Thierry TAEYMANS has requested a leave of absence for personal reasons.

In order to cope with the urgent need to take decisions related to the management of the Bank during this period that the world is going through following the spread of the COVID-19 pandemic with its economic, financial and humanitarian consequences, the Board of Directors, meeting on Sunday, March 22, 2020, took note of his request and for strategic reasons, Mr. Mustafa RAWJI took over the functions of General Manager.

The Board of Directors


Kinshasa, March 24, 2020 - 15h30 min

Due to the Covid-19 pandemic, we would like to inform you that as of Wednesday, March 25, the operating hours of our branch network will be as follows until further notice:

  • Monday to Friday: from 08:30 to 14:30
  • Saturday: from 09:00 to 12:00
Schedule for the following counters:
  • Premier Mall Monday to Friday from 10:00 am to 6:00 pm; Saturday from 1:00 pm to 5:00 pm; Sunday: closed
  • Select Shopping Mall Monday to Saturday from 11:00 am to 6:00 pm; Sunday closed
  • Fleuve Congo Hotêl Closed
We assure you that our ATM network remains at your disposal 24/7.
We thank you for your trust and understanding.


Kinshasa, March 31, 2020 - 11h50 min


Rawbank, the leading bank in the Democratic Republic of Congo, with a network of nearly 100 branches and 1,700 employees, is adopting a series of measures to limit the spread of the Covid-19 virus and ensure the protection of its customers and employees.  
In these circumstances of health crisis, Rawbank is strengthening its health measures to ensure the protection of its customers and employees within its entire network of branches.


Rawbank security guards take the temperature of customers and employees upon arrival at any branch, and distribute hydroalcoholic gel. Visitor entry is also regulated. The branches will not receive more than 20 people at a time and floor signs guarantee a distance of 1 meter between each customer.

In addition, and in order to protect its customers and staff, the opening hours of all Rawbank branches have been adjusted. They will be open from 8:30 am to 2:30 pm from Monday to Friday, and from 9 am to 12 pm on Saturdays, from this day onwards (except for a few counters with shifted hours).

Rawbank is committed to continuing to serve its customers. As a result, its 1,700 employees are mobilized to ensure continuity of service. The ATM network also remains operational 24 hours a day, seven days a week. The use of Rawbank digital tools such as Illico Cash and Rawbank Online is encouraged to limit travel.

Since the beginning of the pandemic, Rawbank has closely monitored the health situation and continues to make the health of its customers and employees a priority.

Kinshasa, April 04, 2020

Covid-19: Rawbank joins the national solidarity

Delivery of medical kits to the victims of Covid-19 and delivery of foodstuffs in favor of the less fortunate people of the town of Barumbu and Limete.

Launch of the distribution campaign of hydroalcoholic gels in Rawbank branches throughout the Democratic Republic of Congo