Customer Notice of December 28

Following the provincial governor’s decision regarding the curfew, we inform you that the opening and closing hours of your branches in GOMA, BENI, KASINDI, BUTEMBO, BUNIA, and MAHAGI have been modified as follows:

  • Monday to Friday: 8:30 a.m. to 2:30 p.m.
  • Saturday: 9:00 a.m. to 12:00 p.m.

We assure you that our ATM network remains available 24/7.

We thank you for your trust and understanding.

Note: We encourage you to use digital solutions such as illicocash and RawbankOnline.

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If you become aware of attempted corruption or suspicious unethical activity, please report the incident immediately to [email protected].

 

All reports must be made in good faith and will be treated confidentially.

 

No form of retaliation will be tolerated against those who report ethical incidents.