COVID-19: Customer Notice

Kinshasa, December 18, 2020

Following the measures taken by the Government due to the COVID-19 pandemic, the Bank’s Management informs you that, as of today, the opening hours of our branch network will be as follows:

  • Monday to Friday: 8:30 a.m. to 2:30 p.m.
  • Saturday: 9:00 a.m. to 12:00 p.m.

Our staff will be at your disposal while respecting social distancing measures. We assure you that our ATM network remains available to you 24/7.

Thank you for your trust and understanding.

Let’s protect ourselves by using digital solutions such as illicocash and RawbankOnline!

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If you become aware of attempted corruption or suspicious unethical activity, please report the incident immediately to [email protected].

 

All reports must be made in good faith and will be treated confidentially.

 

No form of retaliation will be tolerated against those who report ethical incidents.