{"id":3269,"date":"2020-03-26T08:40:11","date_gmt":"2020-03-26T07:40:11","guid":{"rendered":"https:\/\/rawbank.com\/?p=3269"},"modified":"2022-12-26T12:20:22","modified_gmt":"2022-12-26T11:20:22","slug":"covid-19-communication-destinee-a-la-clientele-rawbank","status":"publish","type":"post","link":"https:\/\/rawbank.com\/la-banque\/covid-19-communication-destinee-a-la-clientele-rawbank\/","title":{"rendered":"COVID-19 : Communication destin\u00e9e \u00e0 la client\u00e8le Rawbank"},"content":{"rendered":"<p><em><strong>Kinshasa, le 20 Mars &#8211; 12h45 min<\/strong><\/em><\/p>\n<p class=\"p2\">Dans l\u2019objectif de toujours satisfaire au mieux vos besoins, nous r\u00e9it\u00e9rons notre engagement \u00e0 vous servir au mieux et fournir un acc\u00e8s fiable \u00e0 l\u2019ensemble de nos services, sur lesquels vous comptez.<\/p>\n<p class=\"p2\">En d\u00e9pit de l\u2019\u00e9pid\u00e9mie du coronavirus (<a href=\"https:\/\/www.who.int\/fr\/emergencies\/diseases\/novel-coronavirus-2019\">COVID-19<\/a>), il est primordial pour nous de nous assurer de votre \u00e9tat de sant\u00e9 et s\u00e9curit\u00e9\u00a0; ainsi que ceux de nos agents.<\/p>\n<p class=\"p3\"><i>Pour ce faire, nous prenons de multiples mesures pour minimiser les risques sur nos clients, nos diff\u00e9rents partenaires et nos collaborateurs, notamment par des proc\u00e9dures de nettoyage accentu\u00e9es dans notre r\u00e9seau d\u2019agences. <\/i><\/p>\n<p class=\"p2\">Nos \u00e9quipes restent disponibles pour r\u00e9pondre \u00e0 vos diverses\u00a0pr\u00e9occupations mais si toutefois vous pr\u00e9f\u00e9rez b\u00e9n\u00e9ficier d\u2019un service \u00e0 distance, notre gamme compl\u00e8te de solutions bancaires digitales est \u00e0 votre disposition, notamment\u00a0: les <a href=\"https:\/\/rawbank.com\/particuliers\/cartes\/\">cartes<\/a> Visa et Mastercard, le <a href=\"https:\/\/rawbank.com\/la-banque\/rawbank-online\/\">RawbankOnline<\/a>, <a href=\"https:\/\/rawbank.com\/retail_banking\/illico-cash\/\">Illicocash<\/a> et <a href=\"https:\/\/rawbank.com\/retail_banking\/alert-banking\/\">Alert banking<\/a> pour consulter vos comptes et effectuer des op\u00e9rations en ligne.<\/p>\n<p class=\"p2\">Par ailleurs, nous veillerons \u00e0 ce que notre <a href=\"https:\/\/rawbank.com\/la-banque\/reseaux\/\">r\u00e9seau<\/a> de distributeurs automatiques de billets demeure op\u00e9rationnel 24 sur 24, 7 jours sur 7.<\/p>\n<p class=\"p2\">En cas de besoin d\u2019informations compl\u00e9mentaires, nous vous invitons \u00e0 contacter notre Centre d\u2019appel au 4488 (appel gratuit) et +243996016300, ou \u00e0 \u00e9crire \u00e0 l\u2019adresse mail <a href=\"mailto:contact@rawbank.cd\">contact@rawbank.cd.<\/a><\/p>\n<p class=\"p2\">Au fur et \u00e0 mesure que de nouveaux d\u00e9veloppements \u00e9mergeront en ce qui concerne l\u2019\u00e9volution de la propagation du virus, nous vous informerons des dispositions pratiques utiles quant au fonctionnement de nos services.<\/p>\n<p class=\"p2\">Nous vous remercions de la confiance que vous accordez \u00e0 Rawbank.<\/p>\n<p>&nbsp;<\/p>\n<p><em><strong>Kinshasa, le 24 Mars 2020 \u2013 11h15 min<\/strong><\/em><\/p>\n<p>Rawbank porte \u00e0 la connaissance de sa client\u00e8le et de ses partenaires que M. Thierry TAEYMANS a sollicit\u00e9 un repos pour raison de convenance personnelle.<\/p>\n<p>Pour faire face aux urgences de prise de d\u00e9cision li\u00e9e \u00e0 la gestion de la Banque durant cette p\u00e9riode que connait le monde suite \u00e0 la propagation de la pand\u00e9mie du <a href=\"https:\/\/www.who.int\/fr\/emergencies\/diseases\/novel-coronavirus-2019\">COVID-19<\/a> avec des cons\u00e9quences sur le plan Economique, Financier et Humanitaire, le Conseil d\u2019Administration, r\u00e9uni dimanche 22 mars 2020, a pris acte de sa demande et pour des raisons strat\u00e9giques M. Mustafa RAWJI assure les fonctions de Directeur G\u00e9n\u00e9ral.<\/p>\n<p><strong>Le Conseil d\u2019Administration<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><em><strong>Kinshasa, le 24 Mars 2020 \u2013 15h30 min<\/strong><\/em><\/p>\n<p>En raison de la pand\u00e9mie du COVID-19, nous vous informons qu\u2019\u00e0 compter du mercredi 25 mars, les horaires de notre r\u00e9seau d\u2019agences seront les suivants et cel\u00e0 jusqu&rsquo;\u00e0 nouvel ordre :<\/p>\n<div>\n<ul class=\"Apple-dash-list\">\n<li>Du Lundi au Vendredi : de 08h30 \u00e0 14h30<\/li>\n<li>Samedi : de 09h00 \u00e0 12h00<\/li>\n<\/ul>\n<div>Un horaire pour les guichets suivants :<\/div>\n<div>\n<ul>\n<li><strong>Premier Mall<\/strong> : du Lundi au Vendredi de 10h00 \u00e0 18h00; Samedi de 13h00 \u00e0 17h00; Dimanche : ferm\u00e9<\/li>\n<li><strong>Select Shopping Mall<\/strong> du Lundi au Samedi de 11h00 \u00e0 18h00; Dimanche ferm\u00e9<\/li>\n<li><strong>Fleuve Congo Hot\u00eal<\/strong> : Ferm\u00e9<\/li>\n<li style=\"list-style-type: none\"><\/li>\n<\/ul>\n<div>Nous vous assurons que notre r\u00e9seau des distributeurs automatiques de billets reste \u00e0 votre disposition 24h\/24 et 7j\/7.<\/div>\n<div><\/div>\n<\/div>\n<\/div>\n<div><\/div>\n<div>\n<div>\n<div><\/div>\n<div>Nous vous remercions pour votre confiance et votre compr\u00e9hension.<\/div>\n<\/div>\n<\/div>\n<div><\/div>\n<p>&nbsp;<\/p>\n<div><strong><em>Kinshasa, le 31 Mars 2020 &#8211; 11h50 min<\/em><\/strong><\/div>\n<div><\/div>\n<p>&nbsp;<\/p>\n<div><strong>Rawbank, premi\u00e8re banque de la R\u00e9publique D\u00e9mocratique du Congo, avec un r\u00e9seau de pr\u00e8s de 100 agences et 1 700 collaborateurs, adopte une s\u00e9rie de mesures afin de limiter la propagation du virus Covid-19 et d\u2019assurer la protection de ses clients ainsi que de ses employ\u00e9s.\u00a0 <\/strong><\/div>\n<div>En ces circonstances de crise sanitaire, Rawbank proc\u00e8de au renforcement de son dispositif de sant\u00e9 pour assurer la protection de ses clients et de ses employ\u00e9s au sein de l\u2019ensemble de son r\u00e9seau d\u2019agences.<\/div>\n<div>\n<p>&nbsp;<\/p>\n<p>A l\u2019arriv\u00e9e en agence, les agents de s\u00e9curit\u00e9 Rawbank proc\u00e8dent \u00e0 la prise de temp\u00e9rature des clients et collaborateurs, ainsi qu\u2019\u00e0 la distribution de gel hydro-alcoolique. Les entr\u00e9es de visiteurs sont \u00e9galement r\u00e9gul\u00e9es. Les agences n\u2019accueilleront pas plus de 20 personnes simultan\u00e9ment et des indications au sol garantissent une distance d\u20191 m\u00e8tre entre chaque client.<\/p>\n<p>De plus afin de prot\u00e9ger ses clients et son personnel, les horaires de l\u2019ensemble des agences Rawbank ont \u00e9t\u00e9 am\u00e9nag\u00e9s\u00a0: elles ouvriront de 8h30 \u00e0 14h30 du lundi au vendredi, et de 9h \u00e0 12h le samedi, \u00e0 compter de ce jour (except\u00e9s quelques guichets avanc\u00e9s ayant des horaires d\u00e9cal\u00e9s).<\/p>\n<p>Rawbank s\u2019engage \u00e0 demeurer au service de ses clients. Aussi ses 1 700 employ\u00e9s se tiennent mobilis\u00e9s pour assurer la continuit\u00e9 du service. Le r\u00e9seau de distribution automatique de billets demeure \u00e9galement op\u00e9rationnel 24h sur 24 et 7 jours sur 7. L\u2019utilisation des outils digitaux Rawbank tels qu\u2019Illico Cash et Rawbank Online est encourag\u00e9e afin de limiter les d\u00e9placements.<\/p>\n<p>Depuis le d\u00e9but de la pand\u00e9mie, Rawbank suit de pr\u00e8s la situation sanitaire et continue \u00e0 faire de la sant\u00e9 de ses clients et de ses collaborateurs sa priorit\u00e9.<\/p>\n<p><strong><em>Kinshasa, le 04 Avril 2020<br \/>\n<\/em><\/strong><\/p>\n<p><em>Covid-19 : Rawbank s&rsquo;inscrit \u00e0 la solidarit\u00e9 nationale<\/em><\/p>\n<p>Remise des kits m\u00e9dicaux en faveur des victimes du Covid-19 (Hopital . Et remise des denr\u00e9es alimentaires en faveur des personnes d\u00e9munies de la commune de Barumbu et Limete.<\/p>\n<p>Lancement de la campagne de distribution des gels hydroalcooliques dans les agences Rawbank sur toute l&rsquo;\u00e9tendue de la R\u00e9publique D\u00e9mocratique du Congo.<\/p>\n<p><strong><em>\u00a0<\/em><\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Kinshasa, le 20 Mars &#8211; 12h45 min Dans l\u2019objectif de toujours satisfaire au mieux vos besoins, nous r\u00e9it\u00e9rons notre engagement \u00e0 vous servir au mieux et fournir un acc\u00e8s fiable \u00e0 l\u2019ensemble de nos services, sur lesquels vous comptez. En d\u00e9pit de l\u2019\u00e9pid\u00e9mie du coronavirus (COVID-19), il est primordial pour nous de nous assurer de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10],"tags":[75,76,77,45,78,79],"class_list":["post-3269","post","type-post","status-publish","format-standard","hentry","category-avis-a-la-clientele","tag-coronavirus","tag-covid-19","tag-distribution","tag-rawbank","tag-solidarite","tag-visite"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.6 (Yoast SEO v23.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>COVID-19 : Communication destin\u00e9e \u00e0 la client\u00e8le Rawbank - Rawbank - Banque<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rawbank.com\/la-banque\/covid-19-communication-destinee-a-la-clientele-rawbank\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"COVID-19 : Communication destin\u00e9e \u00e0 la client\u00e8le Rawbank\" \/>\n<meta property=\"og:description\" content=\"Kinshasa, le 20 Mars &#8211; 12h45 min Dans l\u2019objectif de toujours satisfaire au mieux vos besoins, nous r\u00e9it\u00e9rons notre engagement \u00e0 vous servir au mieux et fournir un acc\u00e8s fiable \u00e0 l\u2019ensemble de nos services, sur lesquels vous comptez. 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