{"id":8314,"date":"2021-06-16T12:59:32","date_gmt":"2021-06-16T10:59:32","guid":{"rendered":"https:\/\/rawbank.com\/la-banque\/?page_id=8314"},"modified":"2024-05-03T11:56:53","modified_gmt":"2024-05-03T09:56:53","slug":"reclamations","status":"publish","type":"page","link":"https:\/\/rawbank.com\/la-banque\/reclamations\/","title":{"rendered":"R\u00e9clamations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8314\" class=\"elementor elementor-8314\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-dce-background-overlay-color=\"#00000000\" data-dce-background-image-url=\"https:\/\/rawbank.com\/la-banque\/wp-content\/uploads\/sites\/2\/2023\/09\/Rawbank-2.jpg\" class=\"elementor-section elementor-top-section elementor-element elementor-element-41567fdf elementor-section-full_width elementor-section-height-min-height elementor-section-items-bottom elementor-section-height-default\" data-id=\"41567fdf\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-13a0c9ea\" data-id=\"13a0c9ea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-10284d86 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"10284d86\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-509935ba\" data-id=\"509935ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f95dfd0 elementor-widget elementor-widget-heading\" data-id=\"3f95dfd0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Exp\u00e9rience Client<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-dce-background-image-url=\"https:\/\/rawbank.com\/la-banque\/wp-content\/uploads\/sites\/2\/2023\/09\/section_after.png\" class=\"elementor-section elementor-top-section elementor-element elementor-element-37570cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37570cc\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b303156\" data-id=\"b303156\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e273f9 elementor-widget elementor-widget-text-editor\" data-id=\"1e273f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h5>\u00a0<\/h5><h5 style=\"text-align: center;\"><strong>Votre exp\u00e9rience client compte<\/strong><\/h5><p>Chez Rawbank, nous \u0153uvrons chaque jour pour vous offrir une exp\u00e9rience client optimale. Que vous soyez client depuis des ann\u00e9es ou quelques semaines, un jeune, une \u00e9pargnant ou un professionnel, les enjeux sont les m\u00eames : vous satisfaire, r\u00e9pondre \u00e0 toutes vos questions, et ce en toute transparence.<\/p><p>Dans toutes nos agences en R\u00e9publique d\u00e9mocratique du Congo, vous trouverez des agents form\u00e9s pour r\u00e9pondre \u00e0 toutes vos interrogations. Bien s\u00fbr, l\u2019exp\u00e9rience client chez Rawbank est aussi en ligne : remplissez le formulaire ci-dessous avec toutes les informations vous concernant pour que l\u2019un de nos experts puisse vous r\u00e9pondre dans les plus brefs d\u00e9lais.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8948126 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8948126\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b2c87a\" data-id=\"3b2c87a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f6a5c5c elementor-widget elementor-widget-text-editor\" data-id=\"f6a5c5c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5 style=\"text-align: center;\"><strong>Remplissez d\u00e8s maintenant le formulaire Exp\u00e9rience client:<\/strong><\/h5>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74899b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74899b7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8eaed6b\" data-id=\"8eaed6b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77632e9 elementor-widget elementor-widget-heading\" data-id=\"77632e9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Le client qui conteste un service rendu par la Banque ou une op\u00e9ration effectu\u00e9e au d\u00e9bit ou au cr\u00e9dit de son compte\ndoit introduire une r\u00e9clamation dans les 60 jours \u00e0 compter de la r\u00e9alisation du service ou de la transaction.\nEt, tel qu\u2019instruit par la Banque Centrale du Congo, la banque se doit de r\u00e9server une suite \u00e0 votre r\u00e9clamation dans un d\u00e9lai ne d\u00e9passant pas 45 jours calendaires.\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-760e50b form_field elementor-widget elementor-widget-wpforms\" data-id=\"760e50b\" data-element_type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-8313\"><form id=\"wpforms-form-8313\" class=\"wpforms-validate wpforms-form\" data-formid=\"8313\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/la-banque\/wp-json\/wp\/v2\/pages\/8314\/\" data-token=\"5ef221644321628eaaf5898acc7975f8\"><noscript class=\"wpforms-error-noscript\">Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-8313-field_2-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half wpforms-first\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-8313-field_2\">Pr\u00e9nom <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-8313-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" required><\/div><div id=\"wpforms-8313-field_3-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-8313-field_3\">Nom <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-8313-field_3\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][3]\" required><\/div><div id=\"wpforms-8313-field_4-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half wpforms-first\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-8313-field_4\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-8313-field_4\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][4]\" required><\/div><div id=\"wpforms-8313-field_6-container\" class=\"wpforms-field wpforms-field-phone wpforms-one-half\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-8313-field_6\">T\u00e9l\u00e9phone <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-8313-field_6\" class=\"wpforms-field-large wpforms-field-required wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][6]\" required><\/div><div id=\"wpforms-8313-field_7-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-8313-field_7\">Message <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-8313-field_7\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][7]\" required><\/textarea><\/div><\/div><div class=\"wpforms-field wpforms-field-hp\"><label for=\"wpforms-8313-field-hp\" class=\"wpforms-field-label\">Message<\/label><input type=\"text\" name=\"wpforms[hp]\" id=\"wpforms-8313-field-hp\" class=\"wpforms-field-medium\"><\/div><input type=\"hidden\" name=\"wpforms[recaptcha]\" value=\"\"><div class=\"wpforms-submit-container\"><input type=\"hidden\" name=\"wpforms[id]\" value=\"8313\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"0\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-8313\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Envoyer\" aria-live=\"assertive\" value=\"wpforms-submit\">Envoyer<\/button><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-dce-background-image-url=\"https:\/\/rawbank.com\/la-banque\/wp-content\/uploads\/sites\/2\/2023\/09\/Frame-19-1.png\" class=\"elementor-section elementor-top-section elementor-element elementor-element-797f82a elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"797f82a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ba3139e\" data-id=\"ba3139e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ca4dc4d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ca4dc4d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3716f31\" data-id=\"3716f31\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a62fb8 elementor-widget elementor-widget-text-editor\" data-id=\"3a62fb8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h6><strong>L&rsquo;exp\u00e9rience client chez Rawbank: transparence, am\u00e9lioration continue et engagement local<\/strong><\/h6><p>Chez Rawbank, nous nous engageons \u00e0 fournir la meilleure exp\u00e9rience client possible \u00e0 tous nos clients en R\u00e9publique D\u00e9mocratique du Congo. Nous comprenons que les op\u00e9rations bancaires peuvent \u00eatre complexes et que des probl\u00e8mes peuvent survenir, mais nous nous engageons \u00e0 am\u00e9liorer nos services et \u00e0 fournir une plus grande transparence afin de garantir \u00e0 nos clients la meilleure exp\u00e9rience possible.<\/p><h6><strong>Une plateforme bancaire en ligne conviviale et facile \u00e0 naviguer<\/strong><\/h6><p><a href=\"https:\/\/rawbank.com\/la-banque\/banque-ligne-gratuite\/\" target=\"_blank\" rel=\"noopener\">Notre engagement \u00e0 am\u00e9liorer l&rsquo;exp\u00e9rience client se refl\u00e8te dans notre plateforme bancaire en ligne, qui est con\u00e7ue pour \u00eatre conviviale et facile \u00e0 naviguer.<\/a> Nous offrons une gamme de services, y compris des comptes d&rsquo;\u00e9pargne et des comptes ch\u00e8ques, des pr\u00eats, des investissements, et plus encore, tous accessibles par le biais de notre plateforme bancaire en ligne pratique. Que vous soyez \u00e0 la Cath\u00e9drale Notre-Dame-Du-Congo, \u00e0 la Tour de l&rsquo;\u00e9changeur ou \u00e0 l&rsquo;Universit\u00e9 de Kinshasa, vous pourrez g\u00e9rer vos finances en toute simplicit\u00e9 gr\u00e2ce \u00e0 notre plateforme en ligne.<\/p><h6><strong>Avis de professionnels et de particuliers: t\u00e9moignages de satisfaction<\/strong><\/h6><p>La satisfaction de nos clients est notre priorit\u00e9 absolue. Nous sommes fiers de recevoir des avis positifs de la part de professionnels et de particuliers qui ont choisi Rawbank pour leurs besoins financiers en R\u00e9publique D\u00e9mocratique du Congo. Ces t\u00e9moignages refl\u00e8tent notre engagement \u00e0 fournir des services bancaires de qualit\u00e9 et \u00e0 am\u00e9liorer constamment l&rsquo;exp\u00e9rience client. Que vous soyez un particulier souhaitant ouvrir un compte courant ou un professionnel \u00e0 la recherche de solutions de financement pour votre entreprise, vous pouvez compter sur Rawbank pour vous offrir une exp\u00e9rience client exceptionnelle.<\/p><h6><strong>S&rsquo;adapter aux enjeux locaux pour une meilleure exp\u00e9rience client<\/strong><\/h6><p>Chez Rawbank, nous nous engageons \u00e0 comprendre et \u00e0 r\u00e9pondre aux enjeux sp\u00e9cifiques de la R\u00e9publique D\u00e9mocratique du Congo. Nous nous effor\u00e7ons de proposer des produits et services adapt\u00e9s aux besoins locaux, en tenant compte des particularit\u00e9s culturelles, linguistiques et \u00e9conomiques du pays. Ainsi, nous offrons des services bancaires en plusieurs langues, dont le fran\u00e7ais, le kituba (kikongo), le lingala, le swahili et le tshiluba, afin de faciliter les \u00e9changes avec nos clients.<\/p><p>De plus, nous proposons des solutions de financement adapt\u00e9es aux r\u00e9alit\u00e9s du march\u00e9 congolais, en tenant compte des fluctuations du franc congolais, de l&rsquo;euro (EUR), du dollar am\u00e9ricain (USD) et du franc suisse (CHF). Notre connaissance approfondie du contexte local nous permet de proposer des offres sur mesure et de soutenir le d\u00e9veloppement \u00e9conomique et social du pays.<\/p><h6><strong>Investir dans l&rsquo;avenir: innovation et formation pour une exp\u00e9rience client am\u00e9lior\u00e9e<\/strong><\/h6><p>Rawbank investit continuellement dans l&rsquo;innovation et la formation de ses collaborateurs pour offrir une exp\u00e9rience client toujours plus performante. Nous explorons les derni\u00e8res avanc\u00e9es technologiques pour optimiser notre plateforme en ligne et d\u00e9velopper de nouveaux services adapt\u00e9s aux besoins de nos clients.<\/p><p>De plus, nous accordons une importance particuli\u00e8re \u00e0 la formation de nos \u00e9quipes, qui b\u00e9n\u00e9ficient d&rsquo;un accompagnement et d&rsquo;un perfectionnement r\u00e9gulier pour \u00eatre \u00e0 la pointe des meilleures pratiques du secteur bancaire. Cette approche nous permet d&rsquo;assurer un service de qualit\u00e9 et de r\u00e9pondre efficacement aux attentes de nos clients.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Exp\u00e9rience Client \u00a0 Votre exp\u00e9rience client compte Chez Rawbank, nous \u0153uvrons chaque jour pour vous offrir une exp\u00e9rience client optimale. Que vous soyez client depuis des ann\u00e9es ou quelques semaines, un jeune, une \u00e9pargnant ou un professionnel, les enjeux sont les m\u00eames : vous satisfaire, r\u00e9pondre \u00e0 toutes vos questions, et ce en toute transparence. 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