{"id":8314,"date":"2021-06-16T12:59:32","date_gmt":"2021-06-16T10:59:32","guid":{"rendered":"https:\/\/rawbank.com\/la-banque\/?page_id=8314"},"modified":"2024-05-03T11:56:53","modified_gmt":"2024-05-03T09:56:53","slug":"reclamations","status":"publish","type":"page","link":"https:\/\/rawbank.com\/la-banque\/en\/reclamations\/","title":{"rendered":"Complaints"},"content":{"rendered":"
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Customer experience<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u00a0<\/h5>
Your Customer Experience Matters<\/strong><\/h5>

At Rawbank, we work every day to provide you with an optimal customer experience. Whether you have been a client for years or just a few weeks, whether you're a youth, a saver, or a professional, the goals are the same: to satisfy you, answer all your questions, and do so transparently.<\/p>

In all our branches across the Democratic Republic of the Congo, you will find trained agents ready to answer all your queries. Of course, the customer experience at Rawbank is also online: fill out the form below with all your information so one of our experts can respond to you as soon as possible.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Fill out the Customer Experience form now :<\/strong><\/h5>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Any customer who disputes a service provided by the Bank or a transaction debited or credited to his account must lodge a complaint within 60 days of the service or transaction being carried out.\nAnd, as instructed by the Central Bank of Congo, the bank must respond to your complaint within no more than 45 calendar days.\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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